There still good people in the world!
I had a horrible customer service experience with a major furniture store. I purchased an adjustable bed that was too high for my mom. My 80 year old mom fell as a result, and when I contacted them, they said there would be a person sent to service it. Well three days later they came and left...I was not there, but the company told my sister it could not be adjusted. Of course, I called back and asked if they could take off the wheels and their response was oh the wheels are attached to the legs and it could not be lowered. Unreal, the lazy no good, non caring customer service totally sucks. I politely asked for alternative options; they did no research and said I can buy a lower frame for $1,000.00 dollars! Unacceptable! So I went to my local Home Depot to see if we could find a step stool and the ones they had were mostly for working. I spoke with a rep there and explained my frustration and what I would like. He proceeded to show me what they had and I said it wouldn’t be safe. We walked around and stop and spoke with another rep who said we can make it, and it would of be ready by that evening. I was thrilled and delighted that now I’m getting something custom made to help my mom step into bed with room to stand securely. I went to pick it up and Chris brought it out for me. I said how much do I owe you and said it was his pleasure to know that my mom would be safe! Thank you to Mr. Christopher Nelson who happened to be the store manager. My mom now loves her bed and is safe! Chris cares about people, God Bless him and continue to use him mightily! All Glory to God!